Effective Date: 1st October 2024

Welcome to wishclicksend.com. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please review them carefully. If you do not agree to these terms, you should not use this website.

1. General Terms
   By using our site, you confirm that you accept these terms and conditions and agree to comply with them. We reserve the right to modify these terms at any time. Changes will be posted on this page, and your continued use of the website constitutes your agreement to the updated terms.
2. Order Process

• Order Acceptance: When you place an order, you will receive an email confirmation. Your order is accepted when we send this confirmation. We reserve the right to refuse or cancel any order for any reason, such as product availability, errors in the product description or price, or suspected fraud.
• Customization Requirements: It is your responsibility to provide accurate customization details (e.g., names, messages, designs). We are not responsible for errors due to incorrect information provided by the customer.
• Order Changes and Cancellations: You can modify or cancel your order within 6 Hours after placing it. Once production begins, orders for customized products cannot be canceled.

1. Pricing and Payment

• Pricing: All prices are in INR and are subject to change without notice. Prices are guaranteed once an order is confirmed.
• Payment Methods: We accept payments through our payment gateway which has options of Debit/Credit Cards, Net Banking, etc. Order is processed only once full payment is credited in our account.
• Payment Security: We use secure third-party payment gateways. Your payment information is protected, and we do not store any credit card information on our servers.

1. Shipping and Delivery

• Shipping Policy: We offer various shipping options based on your location. Estimated delivery times are provided during checkout. The minimum delivery time being 4 working days and maximum being 21 working days. However, delivery times may vary depending on external factors such as courier delays or regional holidays.
• Shipping Fees: Shipping fees will be calculated at checkout. Free shipping may be available for orders above a specified threshold. Sometimes, the shipping fees may have to be revised which will be intimated by our team before the order is despatched.
• Delivery Issues: If there are any issues with your delivery, such as incorrect addresses or lost packages, please contact us at info@shellysmediatrack.copm. We are not responsible for delivery delays caused by third-party shipping companies or unforeseen events.

1. Returns and Refunds

• Customized Products: All personalized and customized products are non-returnable unless they arrive damaged or defective. Please review your customization details carefully before placing an order.
• Non-Customized Products: Items that are not customized can be returned within 7 days of receipt in their original condition and packaging.
• Return Process: To initiate a return, please contact us at our Whatsapp Number – +91 9833760435 with your order number and reason for the return. Once your return is approved, we will provide instructions for returning the product.
• Refunds: Refunds will be processed once we receive and inspect the returned item. Refunds will be credited to the original payment method within 7-10 working days.

1. Customization and Intellectual Property

• Customization Input: Customers are responsible for ensuring that the customization details they provide are correct. We will not be held liable for any errors in customization requests provided by customers.
• Customer Content: By submitting customization content (such as names, messages, or images), you confirm that you own the rights to this content and that it does not infringe on any third-party intellectual property rights.
• Use of Content: We may use your customization content for promotional purposes, such as displaying on our website or social media, unless you specifically request otherwise.

1. Product Descriptions and Availability

• Product Images: We strive to display our products as accurately as possible, but slight variations in color or design may occur due to differences in screen displays.
• Availability: Products are subject to availability. If an item is out of stock, we will notify you as soon as possible, and you will have the option to wait for restock, replace the item with a similar product, or receive a refund.

1. Intellectual Property

• Ownership: All content on wishclicksend.com, including text, images, logos, and designs, is the intellectual property of wishclicksend.com and may not be used or reproduced without permission.
• Third-Party Content: We may feature third-party products or links to third-party websites. We are not responsible for the content or services provided by third parties.

1. Limitation of Liability

• No Warranties: The website and its content are provided “as is” without any warranties of any kind, either express or implied, regarding the accuracy, reliability, or completeness of any information on the site.
• Limited Liability: In no event shall wishclicksend.com be liable for any damages, including but not limited to direct, indirect, incidental, or consequential damages arising out of the use of this website or its products.

1. User Conduct

• Prohibited Activities: You agree not to engage in activities that may harm the website, such as hacking, spreading malware, or engaging in fraudulent activities. We reserve the right to terminate or restrict access to any user who violates these terms.

1. Governing Law
   These Terms and Conditions shall be governed and construed in accordance with the laws of Chandigarh, India and any disputes shall be resolved in the courts of Chandigarh, India.
2. Dispute Resolution
   In the event of a dispute, we encourage you to contact us first at info@shellysmediatrack.com to seek an amicable resolution. If the dispute cannot be resolved through informal means, it shall be settled through arbitration in Chandigarh, India.
3. Promotions and Discounts

• Promotional Offers: From time to time, we may offer promotions, discounts, or coupon codes. These offers cannot be combined with other discounts unless explicitly stated.
• Expiration: Coupon codes or promotions may have specific expiration dates or be subject to additional terms, which will be outlined in the promotion.

1. Gift Cards

• Terms: Gift cards purchased on wishclicksend.com are redeemable only on our website. They cannot be exchanged for cash, except where required by law, and must be used within the expiration period indicated.

1. Account Security

• User Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. We reserve the right to suspend or terminate accounts for violations of these terms or misuse of the site.

1. Contact Information
   If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
   Email: info@shellysmediatrack.com
   Phone: +919833760435
   Address: Plot No. 25, 2nd Floor, Industrial Area, Phase 1, Chandigarh, India – 160002